Front Office Supervisor

İş Təsviri

Resant Hotels

We are happy to announce the job opportunity of a Front Office Supervisor at Shirvan Grand Hotel Shamakhi! The moment a guest steps into one of our hotels, they walk into a truly memorable experience. As a supervisor, you’ll not only be the person they rely on to offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

As a Front Office Supervisor you are responsible to supervise front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services .

Your day-to-day

Ensure outstanding customer care at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Courtesy and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Adhere to company credit limit / floor limit policies.
Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc.
Cross Check all billing instructions are correctly updated
Controls cash transactions at the front desk and maintains complete responsibility for personal banking as specified by hotel bank agreement policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Performs other duties as assigned, requested or deemed necessary by management.
Ensure front office log book and hotel log book is always updated and acted upon.
Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Participate in hotel committees and task force assignments.
Assist all departments in serving the guests during high volume periods.
Takes responsibility in the absence of the Duty Manager / Front Office manager
What we need from you

Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

Excellent Elektra PMS skills
Minimum 2 years’ experience in hotels in similar position
Good command of English and Russian language, both oral and written.
Great communication skills
Warm and inviting personality
Ability to think calmly under pressure
Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
WHAT WE OFFER

In return, we will give you a competitive salary, insurance package, and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we will give you room to be yourself. So, what is your passion?
HOW TO APPLY

To apply for the position of Front Office Supervisor at Shirvan Grand Hotel Shamakhi, send your CV to the e-mail address mentioning ” Front Office Supervisor ” in the Subject of the e-mail.