Customer Support Specialist (Chinese Speaker)

İş Təsviri

RNKinsurance Services

RNK Insurance Services INC – Baku Office

RNK Insurance Services INC, a U.S.-based insurance company, is expanding its operations in Baku and is looking for a Chinese-speaking Customer Support Specialist to join our international team!

We are seeking a motivated, reliable, and detail-oriented individual to assist our Chinese-speaking clients during U.S. business hours.

Requirements:

Bachelor’s degree (required)
Age: 21–45
Fluency in Chinese and English (both spoken and written)
Excellent communication and problem-solving skills
Prior experience in customer service is an advantage
Ability to work night shifts independently
Working Hours:

Night shift only (9:00 PM – 6:00 AM, aligned with U.S. time zones)
Full-time position
Salary & Benefits: 1250 – 1750 AZN NET (based on experience)

Holiday bonuses

Transfer provided from office to home after each shift

Key Responsibilities:

Handle customer inquiries via phone, email, and live chat in a professional manner
Provide accurate information about insurance products, policies, and procedures
Assist customers with billing issues, claims, document requests, and account updates
Log all interactions clearly and completely into the system
Escalate complex issues to the appropriate internal teams as needed
Maintain a friendly, respectful, and service-driven attitude
Coordinate with internal departments such as claims, underwriting, and billing
Comply with internal guidelines and quality standards
To Apply:

Send your CV and contact information to the e-mail address in the Apply for job button.
Subject line: Customer Support (Chinese Speaker)