Customer Service Representative (Chat Operator)

İş Təsviri

Guavapay Limited

Responsibilities

Manage large volumes of incoming chat sessions.
Identify and assess customer needs to ensure high levels of satisfaction.
Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
Build and maintain strong relationships with customers through open and interactive communication.
Provide accurate, valid, and complete information using the appropriate tools and methods.
Meet personal and team targets for customer service, sales, and chat handling.
Qualifications

Minimum of 1 year of experience as a Customer Service Specialist.
Advanced proficiency in English.
Strong written and verbal communication skills.
Familiarity with CRM systems and practices.
Customer-oriented approach with the ability to adapt and respond to various personality types.
Proficiency in Microsoft OS and Office products.
Interested candidates can send their CV to the e-mail address in the Apply for job button.