Front Office Manager

İş Təsviri

Iris Hotel Baku

The Front Office Manager is responsible for overseeing the daily operations of the Front Office department, including Reception, Concierge, Bell Desk, and Guest Relations. This role ensures high levels of guest satisfaction, staff efficiency, and smooth coordination between departments. The manager will also handle guest complaints, manage budgets, and ensure compliance with hotel policies and procedures.

Key Responsibilities:

Supervise and lead the front office team to ensure excellent guest service at all times.
Ensure smooth check-in/check-out processes and manage guest reservations and room assignments.
Handle and resolve guest complaints promptly and professionally.
Maintain strong communication and coordination with other departments, such as Housekeeping and Maintenance.
Train, schedule, and evaluate front office staff performance.
Monitor room availability, rate plans, and revenue targets in cooperation with the reservations team.
Maintain proper security and confidentiality of guest information.
Salary 1000 AZN + bonus