Customer support operator

İş Təsviri

Prior Leasing

Requirements for the candidate:

Higher education;
1 year of experience in customer service;
Fluent in Azerbaijani and Russian, English is desirable;
Computer skills: MS Office (Word, Excel) skills;
Grammatically professional correspondence skills;
Fluent speech and correct explanation of ideas, high communication skills;
Experience in sales (desirable);
Ability to work with a team;
Efficiency, stress resistance, responsibility, customer orientation;
Bonus from sales + bonus from quality.
Job responsibilities:

Respond to customer inquiries received via phone, social media and website ;
Properly record incoming requests (tickets) from the Call Center in the CRM system and direct them to the appropriate employees;
Generating Leads based on customer inquiries through a Customer Relationship Management (CRM) application;
Follow up on unanswered inquiries at the Lead and Deal stages and inform management accordingly;
Coordinate incoming customer complaints with relevant departments;
To adopt changes in the rules of use of the platform;
Provide information to the marketing department manager about employees who are delaying the lead processing process.
To receive applications received by the Information Center and
promptly respond to questions about the campaign, terms, products, and other matters.
Our working conditions:

Work schedule: 5 days a week;
Salary: 500 azn + bonus;
Working hours: 08:30-17:30;
Address: Ziya Bunyadov 1965, “Chinar Park” Business Center, Building 1, 3rd floor.
Candidates who meet the above requirements are requested to send their CVs to the email address, writing “Customer Support Operator” in the subject line.