Customer Support Specialist

İş Təsviri

RNKinsurance Services

RNK Insurance Services INC – Baku Office

RNK Insurance Services INC, a U.S.-based insurance company, is looking for a Customer Support Specialist to join our growing team!

We are seeking a motivated, responsible, and communicative individual to provide high-quality support to our U.S. clients during their business hours.

Requirements:

Bachelor’s degree (required)
Age: 21–45
Fluency in Russian and English (both spoken and written)
Strong interpersonal and problem-solving skills
Previous experience in customer service is a plus
Ability to work independently during night shifts
Working Hours:

Night shift only (9:00 PM – 6:00 AM, aligned with U.S. time zones)
Full-time position
Salary & Benefits: 1000 – 1500 AZN NET (based on experience)

Holiday bonuses

Transfer provided from office to home after shift

Key Responsibilities:

Handle customer inquiries via phone, email, and live chat in a professional and timely manner
Provide clear and accurate information about insurance services, policies, and procedures
Assist with billing issues, claims, account updates, and document requests
Document all client interactions thoroughly in the system
Escalate complex or unresolved issues to the appropriate internal teams
Maintain a calm, courteous, and service-oriented tone, even in challenging situations
Collaborate with other departments such as claims, billing, and underwriting
Adhere to internal processes and uphold service quality standards
To Apply:

Send your CV and contact details to the e-mail address in the Apply for job button.
Subject line: Customer Support