Customer Support Specialist

İş Təsviri

Afea Group

We are seeking a positive, energetic person with an obvious sense of urgency for this role to join our team as a Customer Support. This position possesses excellent and empathetic service skills, maintains composure in difficult situations. As a Customer Support Specialist with AFEA Group you will be part of a select team that is dedicated to caring for our customers, handling daily tasks and helping us grow our business to the next level. You will be responsible for resolving more complex technical issues, providing in-depth product knowledge, and collaborating with cross-functional teams to enhance overall customer satisfaction.

Job responsibilities:

Provide expert guidance to customers regarding advanced features, and customization options
Contribute to the development and maintenance of support processes to improve efficiency and effectiveness
Investigate customer issues, providing timely and satisfactory solutions.
Work closely with product teams to share customer feedback, report bugs, and contribute to the continuous improvement of the product.
Ensure the accuracy and completeness of support ticket documentation.
Have in-depth knowledge of the platform’s products and features, and regularly update this knowledge.
Create and update support documentation to equip customers with the knowledge to resolve their issues independently.
Skills and abilities:

Experience working in a customer support role, preferably in a technical or SaaS environment
Strong knowledge (speaking, reading, writing) of English language
A strong commitment to maintaining the highest standards of customer service
Experience working in an evolving environment, adapting to changing requirements and contributing to iterative development
An inquisitive mind and continuous curiosity that drives you toward creative and effective problem-solving
Strong communication skills, with the ability to effectively collaborate with cross-functional teams and provide clear and concise feedback.
Self-motivated, proactive, and able to work both independently and as part of a team.
What we offer?

Dynamic work in a fast growing company
Opportunity for development and advancement within the company
Opportunity to achieve high level financial goals by making the product successful
Centrally located and well equipped office (interior gym, game & entertainment room, napping beds etc.)
Lunch, drinks, sweets and fruits are all provided by the company
Private health insurance
Working hours:

We work 4 days a week from 10 a.m. to 7 p.m. in our office, Fridays are flexible. (13:00-14:00 lunch time)
Salary: Competitive and negotiable based on experience and knowledge.

Interested candidates can apply via the link in the Apply for job button. We look forward to receiving your application. Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.