Service center consultant

İş Təsviri

Autolux Azerbaijan LLC

Working hours: 08:00 – 17:00 / Monday – Friday

City: Baku

Candidate requirements:

Technical knowledge and at least 3 years of work experience in the automotive field;
Ability to take responsibility;
Excellent knowledge of Azerbaijani language, and at least intermediate knowledge of Russian and English;
Skills in working with MS Office programs;
Efficiency, accuracy and neatness;
Teamwork and communication skills;
Ability to follow subordination and ethical conduct rules;
Comply with legislation and know internal regulatory requirements;
Have initiative and solution-finding skills, the ability to plan work, solve problems and analyze, concentrate on work and focus on results, and the ability to work under pressure;
A service center consultant must be responsible, disciplined, reliable, and honest.
Job description:

To adhere to professional ethical conduct when receiving clients ;
To operate in the required attire in accordance with the corporate rules of the brand represented;
Identify and inform the customer of all malfunctions discovered during the technical inspection of the vehicle, but not reported to the customer at the initial meeting;
Determine the date on which the vehicle will be delivered by calculating the time spent on repairs;
Inform the customer about the details of services covered and not covered under the warranty and explain the payment rules;
Before accepting the vehicle for service, ensure that the reason for the customer’s visit is recorded and a visual inspection of the vehicle is conducted in the presence of the customer, inform customers about any defects found in the vehicle, make appropriate notes in the handover report and open a business card;
Follow the update of technical and service information, be informed about all campaigns, new diagnostic procedures and commercial promotional events in the after-sales service sector;
Checking the service contracts applicable to the vehicle, renewing contracts or proposing new contracts based on the customer’s requirements, the period of use of the vehicle and its constant operational characteristics;
Informing the customer about the possible results of the work to be performed in the workshop according to the information stored in the customer’s “Infotainment” system;
Prepare an estimate for repair work and provide a copy to the client;
Directing the customer to the waiting room to await vehicle repair;
To offer mobile solutions that meet customer requirements regarding technical service;
Determine whether additional repair operations are needed at each stage of the repair work, contact the client to inform him of any changes to the time and cost agreed upon at the time of acceptance, and obtain the client’s consent to perform the relevant work;
Carry out the delivery of repaired vehicles to the customer in accordance with internal procedural rules;
Provide detailed information to the client about the invoice, work performed and agreed changes;
If requested by the customer, present the vehicle and replaced parts to the customer for inspection;
Conducting road tests at the customer’s request;
Informing the customer about current service and commercial promotions, making suggestions regarding brand accessories and Service Packages;
Inform the customer about the repair warranty and the original spare parts used, as well as the quality inspection document;
In the event that the customer is provided with a replacement vehicle, ensure that the keys are received, a free rental usage form is completed, and an order form is updated confirming the return of the replacement vehicle;
Supervise the cleanliness of rooms where customers enter;
Comply with service center rules and procedures;
Be aware of safety regulations and hazardous waste and follow relevant instructions;
To carry out other tasks and instructions of the management related to the employee’s professional activities.